The tourism industry is ever-changing.

But one thing always remains true: you have to stand out to succeed. Providing a unique point of difference is a challenge which energises us.

It’s about analysing dynamic markets, identifying a niche, optimising the visitor experience, developing a robust and balanced business plan, and continually nurturing and optimising the business. These are some of the keys of ongoing sustainability and growth. Our specialist experience and knowledge helps tourism-based organisations to flourish.

Our specialist experience and knowledge help tourism-based organisations to flourish. The services we offer to achieve this include:

STRATEGIC PLANNING

We work with clients to develop visionary, yet achievable, strategies. Your objectives might lie in economic growth, sustainability, securing niche markets or improving the quality of the visitor experience. Our knowledge and experience will help you set, and achieve, the right targets.


MARKET RESEARCH

Understanding current and future market trends is essential to success. High quality market research leads to better economic and facility-development decisions. It lets you conceptualise and test products or experiences. It can clarify the business case and uncover added value.


FEASIBILITY STUDIES & BUSINESS CASES

Our objective, holistic advice and proven approaches deliver a comprehensively better understanding of your potential opportunities. We can test and underpin investment concepts and decisions, test development approaches, apply independent financial scrutiny, and optimise facility development and operational performance. So you’ll know you’re on the correct development path and it can be implemented.


BUSINESS PLANNING

Determining the financial viability of a proposed experience or development is essential. Our business planning will help you develop optimal staging, undertake operational and revenue stream analysis, analyse cash flow, and plan expansion and exit options.


COMPETITOR ANALYSIS

Our experience will help bring real depth to your analyses of the wider tourism market. Letting you evaluate potential local, regional, national and international competitors, threats and opportunities.


ECO, CULTURAL AND HERITAGE TOURISM AND INTERPRETATION

Working in these sectors requires understanding and insight, balancing sometimes competing pressures. Our substantial experience of working with multiple agencies and organisations to develop cultural, environmental and heritage concepts is invaluable. Especially our expertise in managing the relationship between tourism and culture.


MARKET NICHE ANALYSIS AND MARKET POSITIONING

We are experts at interpreting market research and competitor analysis to identify viable market niches that are also environmentally and culturally appropriate.


CONCEPT AND MASTER PLANNING

We provide objective, expert advice on optimising tourism open space, site and facility design. Resulting in improved functionality, reduced operational costs and increased revenue.


FUNDING & COMMERCIAL SOLUTIONS

We can investigate and advise on funding, procurement, maximising commercial opportunities and new income streams.


GOVERNANCE AND MANAGEMENT STRUCTURES

Building better organisational capability is the sure way to deliver on your short and long-term strategic goals. We can help to conceptualise, establish, review and/or optimise organisational structures – at board, management and operational level – to create the organisation you need.


EXPERIENCE DEVELOPMENT

We will work with clients to conceptualise, develop and test tourism experiences with the market. We have a track record of developing successful and award-winning experiences.